APOGEE ELECTRONICS
24
Ensemble – User’s Guide
Troubleshooting
The power switch’s blue LED is lit, but no other LEDs are on; is the unit in operation?
– Not yet; when Ensemble is connected to AC power, the power switch illuminates dimly
to indicate that the unit is in Standby. Press the power switch to power up Ensemble.
How can I quickly verify if the Ensemble system is operating correctly?
– Verify that Ensemble’s STATUS LED is solid blue (veries Ensemble hardware clocks);
– Check that the unit appears in AMS by serial number (veries Firewire audio connec-
tion);
– open Maestro (or Logic Pro Apogee Control Panel), click on “Identify Unit” and verify
that all LEDs light (veries Firewire software control connection).
Ensemble doesn’t show up in my audio program or in Audio Midi Setup.
– Verify that the required version of OS X is installed
– Is Ensemble’s STATUS LED solid blue? If not, re–connect the Firewire cable or replace
the cable.
I can’t control Ensemble from Maestro or Logic Pro Apogee Control Panel.
– Verify the presence of this le : System > Library >Extensions > apogfwplugin.bundle.
If you don’t nd it, re–install software from the CD included with Ensemble.
There’s no signal on Analog output 1–2.
– Open Maestro, set Meter Display to Output, and verify that a signal is displayed on
the meters. If no signal, check routing from the software audio application. If signal is dis-
played on the meters but not present at Analog outputs 1–2, check that the MAIN output
level is up (either in Maestro or using the front panel OUTPUT encoder).
The front panel OUTPUT encoder knob doesn’t attenuate the signal on Analog output 1–2.
– When Format Select is set to None (in Maestro), the front panel OUTPUT encoder
does not attenuate output level. Set Format Select to Stereo.
The meters aren’t working at all.
– Verify the METER setting in the Apogee Control Panel in Logic, it might be set to OFF.
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